The mission of Resilient Arizona CCP is to assist individuals and communities in recovering from the psychological effects of the Coronavirus pandemic through community-based outreach, emotional support and educational services.
Services are provided at no cost and are available to anyone who has been impacted by the pandemic. These services are provided in safe, accessible telephonic and virtual locations. Services can be provided in a group setting or one-on-one and include supportive crisis counseling, education, development of coping skills, and connection to appropriate resources.
The key difference between traditional mental health services and crisis counseling is the way services are provided. Mental health treatment implies assistance to individuals for a diagnosable disorder. Typically, the mental health professional and client discuss various treatment options and agree to certain interventions and treatment goals.
In contrast, crisis counseling seeks to prevent the onset of diagnosable disorders by helping individuals understand they are experiencing common reactions to extraordinary occurrences.
Crisis counselors treat each individual and group session as if it were the only one, keep no formal records or case files, and find opportunities to engage people, encourage them to talk about their experiences and teach ways to manage stress.
Counselors help enhance social and emotional connections to others in the community, and promote effective coping strategies and resilience. Crisis counselors work closely with community organizations to familiarize themselves with available resources, refer and connect individuals and families to other necessary services.
Information on this page has been adopted from the Federal Emergency Management Administration’s (FEMA) Crisis Counseling Fact Sheet.
The Resilient Arizona Crisis Counseling Program is overseen by Crisis Response Network in Partnership with AHCCCS.